December 01.2009

General Terms and Conditions of Croatours d.o.o.

negotiates the conclusion of contracts for holiday accommodation between the customer and the property owner/ tour operator.
Throughout the complete process Croatours is only intermediary agent and never the actual property owner or tour operator. Croatours acts as a representative for the property owner in the initiation and conclusion of a contract.

1.)

A binding travel agreement is offered to Croatours by the customer through a booking via phone, email or in writing. Croatours reserves the right to accept the offer. A binding contract is concluded with the customer when Croatours or the service provider (landlord/ tour operator) confirm the booking via phone, email or in writing.
Please note that should you wish to cancel the agreement at a later date then this may lead to cancellation fees from the property owner or tour operator.
To avoid any forms of misunderstandings we recommend a booking via fax (00385-52 383 786) or by clicking on the button ‘book’ that can be found above every property description. With the booking you accept the terms and conditions of the respective property owner and tour operator as well as the terms and conditions of Croatours. These terms and conditions can be found as a link with each property description. Before you complete the booking you will be referred to the terms and conditions and be asked to confirm them. We advise you to print a copy for your record.

2.)

When completing the booking you will be required to give the number of people (included children) and if applicable pets. At most accommodations a pet can only be taken on request and often only one pet may be taken.
Should you have specific requests or requirements (e.g. different arrival time, extra/additional services, order of linen, final cleaning) then please make note of this in the user defined text field of the booking.

3.)

In the case that the booking was successful then you will receive from Croatours in its function of an intermediary agent a pre-confirmation. All other information you will receive subsequently again from the Croatours as a travel agent.

4.)

Customers are obliged to check whether the confirmation is accurate. In the case you find an error or a discrepancy you must inform Croatours. This information should be given within a period of 3 days after receipt of the confirmation. Belated notification of incorrect details cannot be considered and they do not enable the customer to withdraw from the contract.

5.)

In the case that you do not receive a further confirmation within a week of the receipt of the pre-confirmation email we ask you to inform us of this so we can ensure that the email is sent out again.

6.)

Certain accommodation can only be booked on request. This binding inquiry can take up to 1 to 3 working days and in some exceptional case up to one week if for example the property owner cannot be contacted immediately. You will be bound to your booking request except for the case where you have set the property owner a deadline to answer your request (eg. Please reply until 4p.m. this Friday).

7.)

The basis of each booking is the detailed description of each property in the internet which is provided respectively by the tour operator or landlord.
The search criteria in the online search or short text only offer a navigation and may change in exceptional cases.
Under the detailed description you can find photos and further information on furnishings and fittings, location, rent, included utilities or extra charges.
Information on issues relating to caution, final cleaning or linen can also be obtained from the terms and conditions of the respective property owner or tour operator.

8.)

Depending on the tour operator/ property owner the payment methods may be carried out by bank transfer, debit or credit card.
The customer should note that any charges or fees that are incurred by a bank transfer (regardless whether domestic or foreign) are not to be paid by the property owner/ tour operator.

To comfirm your booking please, pay the deposit for the reservation min. 12% till max 25% netto from the total price + 10,00 eur data processing costs, in max 3 working days on our conto. After our bank will confirm you payment, we`ll send to you the travel voucher with the address and all object owner info. 

The rest of payment for the accomodation, you have to settle to the ojbect owner bellow mentioned. 

IBAN: HR4424840081500150147

 

 

In case you have not provided bank name and account number for the deposit payment, please contact us. 
 

9.)

Short term bookings are in most cases only possible by debit or credit card.

10.)

Should the customer want to rebook after receipt of the first confirmation (in most cases via email/ though also possible via fax or over the phone) then this is possible subject to a fee. Certain tour operators calculate a general rebooking charge. In a few cases a rebooking may require first a cancellation and a new booking. This will lead to cancellation charges as stated in terms and conditions of the tour operator.
In addition to this croatours is entitled to levy a charge up to 100% from the booking acount for every rebooking, change of date or cancellation. This does not have any effect on the charges that the tour operator may levy.

11.)

At any time before commencing on their holiday the customer can cancel the journey. Relevant time to be considered is when the service provider (property owner, tour operator) has received the notification of cancellation.
It is strongly recommended that the customer provides his notification in writing or via email.

12.)

Cancellation cost:

13.)

Every customer is responsible for the adherence with existing foreign departure, entry and health requirements and passport and visa regulations.

14.)

Should you unexpectedly experience difficulties on your holiday or not find the accommodation in proper order please immediately contact the property owner/tour operator.
In the case small problems occur (e.g. broken light bulb) then please contact the local administration or caretaker as they will be able to assist.

15.)

After your holiday (please note the statutory periods) you can send your tour operator a further complaint in writing. In the case you did not notify the property owner or tour operator of possible faults and shortcomings immediately whilst on holiday then they do not necessarily have to consider your written complaint. Croatours will forward all customer complaints to the relevant tour operator though we have no powers to decide on the complaint. The address and telephone number of the tour operator can be found in your travel documents.

After using the accommodation, that you booked, through the form of assessment quality, rate and comment you observations about the accommodation.

Pleasant stay, whe wants you